General FAQ
How old do I have to be to visit the casino?
You must be at least 21 years old.
What do I have to consider when visiting the casino?
Please bring your valid identity card or passport. A driving licence is not sufficient. As a provider of state-licensed gambling, we are obliged to comply with legal requirements. We are only allowed to let you into the gaming room if you show a valid ID card or passport.
Is there a dress code at the casino?
We look forward to welcoming you in smart casual wear.
This is my first time at the casino...
Have you remembered your identity card or passport? And are you at least 21 years old?
Comprehensive explanations of the games are available for groups. Please check the pages of the location concerned.
If you have any questions, our staff will be happy to help.
Player protection?
Goes without saying. For additional information, please visit the Player Protection page.
What is tronc?
You know the word “tip” in connection with restaurants and pubs. The following explains the slight difference between a tip and tronc at the casino:
Tronc is, on the one hand, payment for the employee and, on the other hand, the guest’s thanks for attentive service.
IN THE PAST, casino guests gave tronc – the share for the employee – if they bet on “plein”, i.e. on a single number, in roulette and won.
TODAY guests give tronc when they win or if the service was particularly attentive. Tronc for the employee for a win on “plein” still applies.
When the winnings are paid out at the table, you say to the croupier: “A piece for the employees”. Then you leave the piece (the chip/s) for the croupier, who puts the money into the tronc box.
Employees at the reception, the slot machines or the cash desk will gladly accept your thanks and then put the money in the tronc tin.
By the way, the word “tronc” comes from the French and means “collecting box”.
So if you have won or were pleased with our service, we would be delighted to receive your thanks.
Being under the influence of intoxicants and handling cannabis in casinos?
Please note our house rules
Point A 3.3 of our house rules states that staying in our buildings under the recognisable influence of intoxicants is not permitted.
